FAQ

1. How long does shipping take?
We offer free shipping on all orders! Shipping typically takes 6 to 14 business days, depending on your location. Once your order is processed, we'll send you tracking information so you can follow your shipment.

2. Do you ship internationally?
Yes, we ship worldwide to most countries. You can enjoy our trendy products no matter where you are, with no extra shipping fees! Please note that delivery times may vary depending on your location.

3. Can I track my order?
Yes, after your purchase, we will email you a confirmation with tracking information. You can use this tracking number to follow your package until it arrives.

4. What is your return/refund policy?
We accept returns within 14 days of delivery, as long as the product is unused and in its original packaging. If your product is defective or not as described, please contact us right away, and we’ll arrange a return or refund.

5. What payment methods do you accept?
We accept a variety of secure payment methods, including credit/debit cards, PayPal, and other popular payment gateways. Rest assured, all transactions are safe and encrypted.

6. Are there any extra fees or taxes?
The price you see is the price you pay! All taxes are included in the listed price, so you won’t have to worry about paying anything extra.

7. Can I cancel or change my order after placing it?
If you need to cancel or modify your order, please contact us as soon as possible. Once your order is processed and shipped, changes may not be possible, but we’ll do our best to accommodate your request.

8. Why hasn’t my order arrived yet?
If your order hasn’t arrived within the expected delivery window, please check the tracking information we sent via email or contact our support team for assistance. Occasional delays can occur due to customs or high demand.

9. How do I contact customer support?
We’re here to help! You can reach us through our website’s chatbox, by sending a message via Instagram Direct, or by emailing us at sup@trenzity.com. We aim to respond to all inquiries promptly.

10. What kind of products do you sell?
We offer a wide range of trendy and high-quality products across various categories.